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They cannot. So I waited and called back Wednesday. No movement and no one to talk to. They tried to email Ms because apparently she doesn’t have a phone number. Called back Thursday twice and Friday twice. Same thing, they will email her, there is no one we can talk to, and apparently this poor excuse for a worker is the manager. So they escalated my claim to an emergency, which did nothing except “special treatment”. Now we are waiting. And hopefully we get some movement because the last call resulted in a nice man saying the home inspection was never uploaded into the account but Ms . Our next call back from a “manager” is scheduled for Tuesday, because you know, 24 48 business hours. So here we wait. In my case, they blamed faulty original installation of the pump.

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